24-Hour Crisis Helpline

Need help? Call 314.531.2003

Our Crisis Helpline is a safe way to break the barriers of silence and isolation often experienced after a trauma. Calls are answered 24 hours a day, 7 days a week, by Safe Connections staff and trained volunteers ready to help. These advocates provide emotional support and help callers assess their immediate safety needs. Additionally, Crisis Helpline staff provide callers with referrals for therapy, medical care, legal aid, shelter and other needed services.

Safe Connections arranges over-the-phone interpreters to translate more than 140 languages for Helpline callers. Also, for callers who are Deaf or hard of hearing, RELAY services are available 24/7 by dialing 711.

To reach our Crisis Helpline staff, please call 314.531.2003.

Our Services

If you are interested in receiving Individual Therapy or Support Services, the first step is to call our intake line at 314.646.7500 ext.118. In response to COVID- 19, Safe Connections is using telehealth to assess for treatment needs. The Support Services Therapist will review Safe Connections services and address some basic questions, such as finding out if you are safe and if updates to telehealth services are a good fit for your current needs. The following forms are required to be completed prior to completing an assessment: Adult Data Form or Adolescent Data Form, Release of Information, Informed Consent, Telehealth Informed Consent, Survey of Stress Symptoms and Basis-24. They are in PDF form below. Forms must be completed before assessment is completed. An intake cannot be completed prior to receipt of all paperwork being received. Documents may be received by one of the following methods:
• Download PDF’s, upload to Google drive, edit in Doc Hub, download, email to Support Services Therapist.
• Download PDF’s, edit in Adobe, download, email to Support Services Therapist.
• Print documents, complete documents, scan information, email to Support Services Therapist.
• Print documents, complete documents, mail documents to Safe Connections.
If you choose to take pictures of completed documents to be emailed, please send in one picture per document. In some situations, an Support Services Therapist may assist with completing paperwork if necessary when email is unsafe or unavailable.

If you have already called our intake line and received an assessment date for individual therapy or group therapy, the forms needed for your in-person appointment are available below.

Only one of each form per client is required for any services at Safe Connections. If you need assistance with these forms or have further questions, the intake line is available at 314.646.7500 ext.118. If someone is not immediately available, please leave a message and your call will be returned within 72 hours within our normal business hours. You may also opt to complete these forms prior to your appointment at Safe Connections. Please arrive at least 30 minutes earlier than you scheduled appointment time if you choose to complete these forms at the office. Not arriving early enough may impact our ability to complete the intake assessment.

If more immediate help is required, please call our 24-hour Crisis Helpline* at 314-531-2003.

*The 24-hour Crisis Helpline is able to respond to callers for whom English is not a primary language. Safe Connections contracts with AAA Translation services, which provides the translation of Crisis Helpline calls in more than 150 languages for our callers, twenty-four hours a day. Crisis Helpline staff are also trained to take Deaf Relay calls to support callers who are Deaf or hard-of-hearing.

* Applies if you have been or are currently receiving care from therapist, psychiatrist, or a case manager.